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ST. GEORGE, UTAH - On Saturday, February 20th at approximately 2:20 pm. MDT, the server supporting the Mainstreet Business Journal news website and many many other accounts experienced a “fatal” hardware failure as a result of an annual fire system inspection at the WestHost Data Center in Salt Lake City, Utah.
An inadvertent release of Inergen was triggered in the Data Center “environment”. Ultimately, the entire Data Center was impacted. WestHost claims that the “error was not the result of a mistake by WestHost employees, our hardware or systems. The mistake was triggered by an error from a vendor.”
While initial estimates placed recovery as early as that same evening, news slowly trickled out that in fact WestHost's backup servers also experienced hardware failure due to the outage. At that time, WestHost expressed optimism that all data stored on these backups was retrievable, however they explained, there was a possibility of “some” data loss.
They further explained that they were limited by the fact “our backup servers are not fully functional and the tools necessary to perform backups are not available. [While] Our administrators are working hard to get this functionality in place, this process could take up to the end of the [next] week to complete.”
News regarding the recovery date was sparse and not readily available, but improved in quality as the “outage week” continued. Efforts to provide an alternate hosting option effectively failed as no technicians at WestHost were available to assist in such a transition. Full recovery was achieved Friday evening the 26th of February, nearly one full week after...
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